To support accurate customer expectations: Our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.
Problems With an Order — With A Dependable Shopping Experience In Mind
To make careful policy administration practical: Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.
Exchange and Refund Completion — For Straightforward Support
For straightforward support: An approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.
Condition and Excluded Categories — To Reinforce Service Clarity
With a dependable shopping experience in mind: For a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.
To reinforce service clarity: Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.
Cancellation Before Dispatch — As Part Of Our Commitment To Consistent Order Handling
As part of our commitment to consistent order handling: A cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.
Return Authorization and Shipping — To Make Careful Policy Administration Practical
In keeping with transparent customer care: Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. The merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.
How to Reach the Merchant — As A Standard For Informed Purchasing Decisions
As a standard for informed purchasing decisions: Business name: tangleteezer
To support accurate customer expectations: Email Support@tangleteoud.shop or call (757) 338-1079 for customer care.
In keeping with transparent customer care: Business and default return location: 349 E Marshall St, Richmond, VA 23219, US
To make careful policy administration practical: The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).